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Doesn't work properly
written by Eric Coleman on 31 May 2006
written by Eric Coleman on 31 May 2006
There is a bug where a root topic can not be viewed in the complaintmanager.asp page. To fix simply edit the URL in step 12 of the instructions from "IsTopic=0" to "IsTopic=1". The "IsTopic=0" is part of a larger piece, so only change the 0 to 1. Also, there is a lot of unused variables and query data. The Topic Title is used in a javascript URL. This is a security risk. One could easily construct a topic subject to execute javascript to steal passwords or break ALL the complaint links so no one can report the topic to anyone. To FIX THIS, simply replace & "&TOPIC_TITLE=" & Topic_Subject in the links from steps 10 and 12.
After install your moderators and admins will see "Complaints" link to complaintmanager.asp and on header, they will see how many reports from users they have in their access areas. Administrators can delete older Solved Tickets, however moderators and administrators can change status of a complaint ticket to 'unsolved'